Frequently Asked Questions

• What makes Work & Play different?
  Instead of pushing inventory or competing on price alone, we take the time to understand what you’re hauling, how often you’ll use your trailer, and what it needs to handle long term.

  Every trailer includes a structured two part Safety Check and Pre-Delivery Inspection before it leaves our lot, and our in house parts and service department supports you long after pickup day.

  We’re a trailer only dealership. That focus, along with our dedication to customer service, has helped us become the most reviewed trailer dealership in Atlantic Canada with a 4.9 star rating.

  Our goal isn’t to sell you a trailer.
  It’s to make sure you’re confident you’re buying the right one.

• Is that your best price?
  Yes. Our pricing is transparent and based on the trailer, the features included, and current market conditions.

  We purchase inventory in volume and work closely with our manufacturers to secure strong pricing, which allows us to remain competitive without inflating prices for negotiation.

  It’s the same approach we would want if we were the customer.

  Our goal isn’t to be the cheapest, it’s to make sure you’re getting the right trailer at a fair price, with the support to back it up.

• How do I know which trailer is right for my needs?
  Choosing the right trailer starts with how you plan to use it, not just the size or the price.

  We’ll ask a few simple questions about what you’re hauling, how often you’ll use the trailer, and what it needs to handle long term. That allows us to recommend a trailer that’s properly built for your application, instead of something that simply looks similar online.

  Many issues customers experience later aren’t because they chose the wrong brand, it’s because they chose the wrong specifications. Our job is to help you understand the differences between trailer types, construction levels, and options so you can make a confident decision.

  There’s no pressure. Just clear guidance so you buy the right trailer the first time.

• Do you take trade-ins?
  Yes. We do accept trade-ins on trailers.

  Because trailers vary widely in condition, age, and use, trade-in values are based on an in-person evaluation. This allows us to give you an accurate and fair assessment rather than a rough estimate that could change later.

  It’s also important to understand that trade-in values are different from private sale prices. When we take a trailer in, we account for reconditioning, safety checks, and resale costs before it’s put back on the lot.

  If you’re considering a trade-in, we’re happy to walk you through the process and help you decide whether trading it in or selling it privately makes the most sense for your situation.

• Do you service other trailer brands?
  Yes. Our service department works on most trailer brands, not just the ones we sell.

  From routine maintenance and repairs to brake work, bearings, wiring, and accessory installations, our technicians see a wide range of trailer types and applications. That experience allows us to diagnose issues accurately and get you back on the road faster.

  If you’re unsure whether we can service your specific trailer or issue, our service team is always happy to review it with you and let you know what to expect before booking.

• Do your trailers come with a warranty?
  Yes. All new trailers sold include a manufacturer’s warranty.

  Warranty coverage can vary depending on the brand and components, but it typically includes structural coverage and manufacturer supplied parts such as axles, brakes, and lighting.

  What matters just as much as the warranty itself is having a dealer who can support it. Our service department handles warranty inspections and repairs in-house whenever possible, helping make the process smoother and less frustrating for our customers.

  If you have questions about warranty coverage on a specific trailer, we’re happy to review the details with you before you buy so there are no surprises later.